Returns & Exchanges

Due to the perishable nature of our premium whole leaf teas and botanical blends, we are unable to accept returns on opened products to ensure the highest safety and quality standards. If you are unsatisfied with your order or received a damaged item, please contact our concierge team within 30 days of purchase for a resolution.

1

Initiate Request

Email our customer care team with your order number and a brief explanation of the issue to receive a Return Authorization number.

2

Secure Packaging

Place the unopened tea canisters or accessories in their original packaging to ensure they are protected during transit.

3

Shipping

Affix the provided return shipping label to your package and drop it off at any authorized courier location.

4

Refund Processing

Once our quality control team inspects the returned items, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing